Case Study: Cott Systems achieves seamless remote work and unified UC/CC with 8x8 XCaaS

At Cott Systems, everyone works better together on XCaaS — even when remote

Cott Systems, a long-established provider of public records management software for county and town governments, needed to rapidly support remote work when the pandemic rendered their hybrid PBX inadequate. Expanding into a warehouse with limited wired internet and wanting a cost-effective, easy-to-manage solution, the company sought a cloud platform that would support call center, administrative and mobile users without adding IT overhead.

Cott selected 8x8’s XCaaS for its competitive pricing and native UC/CC integration. The rollout delivered the 8x8 Work app, embedded meetings, live agent presence and post-call voice surveys, resulting in improved mobility, collaboration, reporting and customer experience while lowering deployment complexity and costs.

Cott Systems

Eric Payne

Internal Systems & Support Manager