Case Study: CareMonitor achieves seamless telehealth and faster development with 8x8

CareMonitor improves its telehealth infrastructure with 8x8

CareMonitor, a healthcare technology company based in North Sydney, Australia, needed to strengthen its SMS and telehealth video infrastructure to deliver critical patient notifications at scale. Using 8x8, the company also wanted a more reliable, API-driven solution with strong documentation to simplify integrations and support its chronic care and telehealth platform.

CareMonitor implemented the 8x8 SMS API and 8x8 Jitsi as a Service (JaaS) video SDK to power pre- and post-surgery messaging and seamless video visits without extra apps. With 8x8, CareMonitor reduced development time by 30%, cut total spend by 53%, and enabled more than 1,000 unique patient interactions per day while supporting over one million patients during the pandemic.

CareMonitor

Deepak Biswal

Founder and CEO