Case Study: SafetyCulture achieves seamless work-from-anywhere operations and reliable customer service with 8x8

SafetyCulture tackles work-from-anywhere challenges with 8x8

SafetyCulture, a Sydney‑based software company behind iAuditor and EdApp used by over 28,000 organizations and 450+ employees, was hampered by a failing cloud phone system. Unreliable calls forced staff to use personal mobiles, created customer contact issues, and generated more than 30% of IT support requests related to telecommunications.

SafetyCulture deployed 8x8’s cloud unified communications and contact centre, with Okta provisioning, removing on‑premises hardware and enabling softphones, chat and video for distributed teams. The move saved IT about 60 minutes per onboarding, improved customer support and responsiveness, and allowed the business to maintain operations and service levels seamlessly during the COVID‑19 shift to remote work.

SafetyCulture

Michael Viney

IT Manager