Case Study: Struers unifies its workforce and improves customer calls with 8x8

Struers unifies its workforce on 8x8

Struers, a global materials solutions company, needed to replace a 25-year-old phone system that couldn’t transfer calls to employees outside the office, creating a poor experience for customers and a disconnected workforce. The company looked to 8x8 for a more flexible UCaaS platform, using 8x8 Work and 8x8 Contact Center to support its North American team.

8x8 implemented the new solution smoothly, with support for setup, call scripts, and contact center configuration. The migration was completed seamlessly before the pandemic, giving employees instant remote access and improving customer call handling, collaboration, and reporting across one unified platform.

Struers

Mark Griffith

IT Manager