Case Study: Casey’s reduces phone costs by 80% and improves call routing with 8x8

Casey’s serves up excellent service at 80% lower phone costs with 8x8

Casey’s, a Fortune 500 convenience store and pizza chain with more than 2,500 locations, was struggling with an expensive mix of outdated PSTN, PBX, and POTS systems across its stores. The fragmented setup made communication hard to manage, limited analytics and call features, and led to busy signals and missed pizza orders, hurting revenue.

8x8 implemented an integrated cloud communications solution, including 8x8 Work, 8x8 Contact Center, 8x8 Voice for Microsoft Teams, plus improved call routing and auto attendant features. With 8x8, Casey’s cut store phone costs by up to 80%, reduced missed orders, improved routing, and shifted 5% to 10% of phone orders to the web, helping drive additional revenue.

Casey’s

John Jolliffe

IT Infrastructure Engineering Manager