Case Study: MOBI achieves cloud-based contact center agility and business continuity with 8x8

8x8’s Phone Service and Contact Center Solution Gives MOBI Flexibility to Grow

MOBI, a cloud-based managed mobility services provider in Indianapolis, was constrained by an aging on-premises PBX that lacked advanced features like call recording, suffered call-quality issues, and left the company vulnerable to outages and severe weather. Facing high upgrade costs and a need for better reporting, analytics and remote-agent capabilities, MOBI decided to move its communications to the cloud.

MOBI deployed 8x8’s integrated contact center and phone solution (Virtual Office and Virtual Contact Center) with direct vendor support, increasing bandwidth to 100 Mbps and completing an overnight migration. The result: scalable, enterprise-grade telephony (235 lines / 220 seats) with self-service reporting, call recording and monitoring, work‑from‑home continuity, faster training, and improved operational flexibility to support future growth.

MOBI

Jerome Liwanag

Systems Engineer