Newgen Software B2B Case Studies & Customer Successes

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Newgen is the leading provider of a unified digital transformation platform with native process automation, content services, and communication management capabilities. Globally, successful enterprises rely on Newgen’s industry-recognized low code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud. From onboarding to service requests, lending to underwriting, and for many more use cases across industries. Newgen unlocks simple with speed and agility.

Case Studies

Showing 222 Newgen Software Customer Success Stories

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Apex Government Organization in Singapore achieves automated, transparent subvention processing and faster turnaround with Newgen Software

Apex Indian Government Body Streamlines Content Lifecycle and Automates Key Processes with Newgen

Driving Efficiency with a Low-Code Credit Origination System

Australia-based Hospital achieves 2x efficiency and over 99% accuracy in data extraction with Newgen Software's Intelligent Document Processing

Australian Automotive Service Provider achieves operational efficiency and unified claims processing with Newgen Software

Australian State Government-Owned Company achieves automated multi-channel communications and improved customer experience with Newgen Software

Bahamian Insurance Company achieves end-to-end digital transformation with Newgen Software

Bank Dhofar doubles daily account openings and cuts operational costs by up to 80% with Newgen Software

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Bank Dhofar achieves 75–80% faster commercial lending turnaround and major cost savings with Newgen Software

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Bank Muscat achieves same-day loan disbursals and 25% back-office productivity gain with Newgen Software

Bank Muscat logo

BRAC Bank achieves reduced turnaround time and end-to-end digitization with Newgen Software

BRAC Bank logo

Citizen Register Company achieves digitization of legacy records and streamlined citizenship certificate issuance with Newgen Software

U.S. Commercial Lending Service Provider achieves unified end-to-end loan processing and faster turnaround with Newgen Software

Department of the State Government achieves paperless, efficient administration with Newgen Software e-Gov Office Suite

Dubai-Based Emirati Holding Company achieves 110% transaction growth and faster turnaround time with Newgen Software

Egyptian Shareholding Company streamlines motor claims and cuts settlement time to 24–48 hours with Newgen Software

Family Guardian achieves faster policy issuance and better customer experience with Newgen Software

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Fastest-Growing Commercial Bank in Nigeria achieves streamlined document management and reduced turnaround time with Newgen Software

Fidelity Bank Ghana Limited achieves account opening TAT reduction from 4 days to 15 minutes and 70% improved first-time-right processing with Newgen Software

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Fiji-Based Bank achieves automated document processing and centralized content management with Newgen Software

Filipino Life Insurer Achieves Streamlined Operations & Faster Onboarding with Newgen Software

First Ethiopian Bank achieves one-week loan turnaround and fully digitized lending with Newgen Software

Fortune 200 Bank achieves rapid, enterprise-wide digitization of financial operations with Newgen Software

Fortune 500 Bank achieves streamlined customer service and 99% SLA adherence with Newgen Software

Fortune 500 Beverage Company achieves faster invoice processing and centralized AP/AR with Newgen Software

End-to-end Contract Lifecycle Management for a Fortune 500 Food and Beverage Company

A Fortune 500 Global Banking Leader achieves streamlined, scalable customer service request management across 600+ request types with Newgen Software

Fortune 500 Health Plan achieves paperless, faster member enrollment and lower operational costs with Newgen Software

Fortune 500 Healthcare Company achieves automated, compliant Appeals and Grievances processing and faster resolutions with Newgen Software

Fortune 500 Life Insurance Company achieves automated complaints handling and digitized field inspections with Newgen Software

Fortune 500 Medical Technology Company achieves streamlined omnichannel customer journeys with Newgen Software

Fortune 500 Multinational Japanese Bank achieves streamlined, paperless operations and 2,000 monthly trade transactions with Newgen Software

Global 500 FMCG Company achieves streamlined SSC operations and massive cost savings with Newgen Software

Global Alcohol Beverage Manufacturer achieves streamlined, paperless financial shared services with Newgen Software

Global Automobile Leader achieves up to 90% straight-through processing and 92% accuracy with Newgen Software

Global Community Bank Company achieves 2x faster loan disbursement with Newgen Software

Global Equipment Manufacturer achieves 70% faster invoice processing and 100% compliance with Newgen Software's Accounts Payable Automation

Global Gaming Company achieves secure cloud migration and Azure Blob storage migration with Newgen Software

Global IT Solutions Provider achieves 100% data accuracy and automated chargeback lifecycle with Newgen Software

Global Pharmaceutical Firm achieves $1.6M cost savings and faster accounts payable with Newgen Software

Global Wealth Management Services Group achieves automated online credit processing and faster decision-making with Newgen Software

Globally Renowned Technical Professional Organization achieves streamlined document management and faster collaboration with Newgen Software

Indian State Government achieves efficient remote administration during COVID-19 with Newgen Software's e-Gov Suite

Middle East National Archives Authority and 17 government agencies achieve streamlined, compliant digital records management with Newgen Software

India’s Leading Private Bank achieves rapid, secure, personalized customer communications with Newgen Software

India-Based Prominent Health Insurance Company achieves 15% higher monthly renewal rate and INR 2 Crore incremental revenue with Newgen Software

India's Largest Banking and Financial Services Organization achieves same-day Kisan Credit Card issuance and streamlines 33 agri-lending products with Newgen Software

India's Fastest-Growing NBFC Company achieves 25% rise in loan disbursements and 30% improvement in customer satisfaction with Newgen Software

India’s Leading Health & Wellness Clinic achieves 10% conversion uplift in 2 months with Newgen Software’s NewgenONE Harper

India’s Oldest Private Sector Bank achieves 41% MSME lending and streamlines loan origination with Newgen Software

Indian Government Agency achieves business continuity and secure remote operations with Newgen Software's eGov suite

Indian Retail Bank achieves faster operations and lower costs with Newgen Software

Innovative Dutch Financial Institution achieves 30% efficiency gain and end-to-end retail lending automation with Newgen Software

Intellectual Property Law Firm achieves streamlined case management and timely billing with Newgen Software

Jamaica’s 3rd Largest Commercial Bank achieves streamlined retail loan origination and faster approvals with Newgen Software

Large Japanese Bank achieves under-5-day onboarding and eKYC turnaround (from 18 days) with Newgen Software

Large New York Bank achieves faster, more compliant commercial loan origination with Newgen Software

Large New York-Based Bank achieves 45% improved productivity and 40% reduced turnaround time with Newgen Software's Commercial Loan Origination Solution

Large South Asian Insurance Company achieves digital transformation of key insurance processes with Newgen Software

Large US-Based Holding Company achieves digital policy servicing and 40 TB legacy migration with Newgen Software

Large US-Based Insurance and Annuity Provider modernizes end-to-end policy servicing, automates 100+ processes and migrates 40 TB of content with Newgen Software

Kenya’s 3rd Largest Bank Revamps Loan Automation & Account Opening Processes with Newgen

Largest Banks in the UAE achieve faster SME onboarding and streamlined lending with Newgen Software

Largest Banks in the United States achieve accelerated efficiency and streamlined online account opening with Newgen Software

Caribbean Based Commercial Bank Transforms Its FATCA Compliance, Enterprise Content Management and Collections Management

Largest General Insurance Company in Cyprus achieves faster onboarding, lower costs and improved customer experience with Newgen Software

One of India's Largest Health Insurance Companies achieves streamlined omnichannel customer communications and real-time document generation with Newgen Software

Largest Insurance and Investment Company achieves real-time on-demand policy document generation with Newgen Software

One of the Largest International Franchise Operators in EMEA Automates its Accounts Payable and Receivable Processes with Newgen

Largest Non-profit Cooperative Financial Institution achieves streamlined retail loan origination and seamless online account opening with Newgen Software

Largest Private Indian Bank achieves enterprise-wide digital transformation and process automation with Newgen Software

Largest Public Specialty Insurance Giant achieves 1M+ documents/year and 300 rules-driven templates with Newgen Software

Largest Shipping and Maritime Company achieves streamlined AP/AR and engineering drawing management with Newgen Software

India's Largest Steel Tubes Organization achieves automated, centralized AP (4–5 min TAT, 70% accuracy) with Newgen Software (NewgenONE)

One of India’s Largest Urban Cooperative Banks achieves 45% productivity gain and same-day (23-minute) loan disbursement with Newgen Software

Newgen Helps Leading US Financial Institutions Automate SBA PPP Lending with Cloud-based Software

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A Leading Financial Institution in Saudi Arabia Digitally Transforms Personal and SME Finance with Newgen

A Leading African Insurance Provider achieves profitability and financial stability with Newgen Software

Leading Air Force achieves immediate document access and faster processing with Newgen Software

Leading Aircraft Certifying Organization achieves 75% reduction in lead time with Newgen Software

Leading Automotive Solutions Company achieves end-to-end claims, inspection and invoice automation with Newgen Software's low-code platform

Leading Bank in Australia achieves document-centric process automation and instant search with Newgen Software

Leading Bank in North America - Customer Case Study

Leading Bank in Vietnam Achieves Automated Account Opening and Faster Lending with Newgen Software

Leading Bank in the Caribbean achieves 75–80% faster retail lending turnaround and 70–80% cost reduction with Newgen Software

Leading Bank of Central America achieves automated account opening and loan processing with Newgen Software

Leading Bank of Riyadh achieves automated real-time customer communications and reduced printing costs with Newgen Software's OmniOMS

Leading Bank of United Arab Emirates achieves 80% error reduction and halved turnaround time with Newgen Software's CSM solution

Leading Business Conglomerates Of India achieves streamlined document management and reduced operational costs with Newgen Software

Leading Caribbean Financial Group achieves 70% cost savings and 80% faster loan turnaround with Newgen Software

Leading Co-operative Bank acquires 2,181 new accounts in six months with Newgen Software's NewgenONE platform

Leading Co-operative Bank achieves 3–4 day to ~8‑hour loan turnaround with Newgen Software's Retail Loan Origination Solution

Leading Commercial Bank in India achieves 25% revenue growth with Newgen Software's Digital Account Opening solution

Leading Commercial Bank achieves 25% revenue growth with Newgen Software's Digital Account Opening Solution

Leading Commercial Bank in India achieves end-to-end lending automation and faster loan disbursements with Newgen Software

Leading Commercial Bank in UAE achieves streamlined trade finance processing and AED 40,000/month cost savings with Newgen Software

Leading Commercial Bank in Vietnam achieves streamlined commercial lending with Newgen Software

Leading Community Bank achieves streamlined lead management and higher conversion rates with Newgen Software

Leading Cyprus-based Insurer achieves faster onboarding and streamlined claims processing with Newgen Software

Leading Defence Organization achieves centralized, secure access management for 100,000+ personnel with Newgen Software

A Leading Dubai-based Company Transforms Accounts Payable Process with Newgen

Leading Fertilizers and Chemicals Manufacturing Company achieves 80% faster approvals and 90% reduction in paper usage with Newgen Software

Leading Financial Authority in Oman achieves streamlined records and correspondence management with Newgen Software

Leading Middle Eastern Financial Institution achieves same-day loan disbursal and improved process efficiency with Newgen Software

Leading South African financial services group achieves accelerated, transparent supply chain finance with Newgen Software

Leading Financial Services Provider in Oman achieves faster, automated payments processing with Newgen Software

Leading Financial Services Provider in Oman increases corporate loan processing capacity by over 80% and achieves 99% SLA adherence with Newgen Software

Leading Fintech Company achieves seamless, compliant document management with Newgen Software

Leading Food Agency in Singapore achieves centralized management of 250 TB of food-safety documents with Newgen Software

Leading General Insurance Company achieves real-time on-demand customer communications with Newgen Software's OmniOMS CCM

A Leading General Insurance Company achieves real-time customer engagement and 5-second policy generation with Newgen Software

One of the Leading General Insurance Companies in India Revamps Its Customer Communications with Newgen

A Leading Germany-based Captive Auto Finance Company Transforms Auto-finance

Leading Global Airport Authority Company achieves standardization of 200+ mission-critical operations with Newgen Software

Leading Global Bank achieves onboarding in minutes and straight-through lending with Newgen Software

Leading Global Bank achieves streamlined content management and 100 daily customer onboardings with Newgen Software

Leading Global Commercial Bank achieves 50% faster turnaround and enhanced customer engagement with Newgen Software

Leading Global Dairy Organization achieves 50% faster finance processing with Newgen Software

Leading Global Life Insurance Group achieves streamlined document management with Newgen Software

Leading Government Intelligence Agency achieves fraud prevention and streamlined case management with Newgen Software

Leading Health Plan Company achieves 50% faster provider onboarding and 80% reduction in data entry with Newgen Software's Provider Network Management

Leading Health Plan Company achieves 98% CMS compliance and 90% error reduction with Newgen Software

Leading Healthcare Group achieves streamlined shared services and reduced TAT with Newgen Software

Leading Housing Finance Company in India achieves 80% faster loan processing and 60% higher employee productivity with Newgen Software's ECM platform

Leading India-based Insurance Company achieves centralized insurance processes and 15 billion-document archiving with Newgen Software

Leading Indian Bank achieves 96% First-Time-Right and 99% SLA adherence with Newgen Software's Trade Finance Automation

Leading Indian General Insurance Provider achieves 1-day transaction processing and 40% productivity boost with Newgen Software

Leading Indian Insurance Company achieves enterprise-wide digital transformation, instant document access and 550M+ policy docket archival with Newgen Software

Leading Indian Insurer achieves automated, faster and more accurate claims settlements with Newgen Software

A Leading Indian Retail Bank Embarks on its Successful Digital Transformation Journey with Newgen

Leading Industrial Conglomerate Company achieves archiving of 30M+ customer forms and accelerated processing with Newgen Software

Leading Insurance Companies In Singapore achieve automated claims processing, reduced costs and faster TAT with Newgen Software

Leading Insurance Company achieves faster claims correspondence and omnichannel customer engagement with Newgen Software (OmniOMS)

Leading Insurance Company in Mauritius achieves 15TB centralized document consolidation and faster turnaround across 8 branches with Newgen Software

Leading UAE Insurance Firm achieves 63% straight-through processing and AED 2M+ annual savings with Newgen Software

Leading Indian Insurance Provider achieves seamless work-from-home and business continuity with Newgen Software

Leading Insurance Service Provider achieves faster, more accurate motor claims settlement with Newgen Software

Leading Insurer in the Philippines achieves 95% faster processing and reduced costs with Newgen Software

Leading International Energy Alliance Organization achieves streamlined document management, improved compliance, and cost savings with Newgen Software

Leading Islamic Bank achieves faster, Sharia-compliant commercial loan origination with Newgen Software

UAE's Leading Islamic Finance Institution achieves 20x increase in applicants with Newgen Software

Leading Life Insurance Company achieves archival of 250 million policy dockets and anytime-anywhere access with Newgen Software

A 170-year-old Insurance Provider in the US Digitizes Business Workflows with Newgen

Leading Life Insurer in India achieves 35% faster claim settlement and 15% reduction in underwriting discrepancies with Newgen Software

Leading Life Insurer in India achieves automated underwriting and faster policy issuance with Newgen Software

India's Leading Microfinance Institution achieves 80% faster loan disbursement with Newgen Software

Leading Middle Eastern General Insurance Company achieves streamlined, faster motor claims processing and reduced fraud with Newgen Software's Motor Claims Automation Solution

Leading Mortgage Company achieves 25%+ productivity gains and faster mortgage processing with Newgen Software

Leading Motor Insurance Company achieves higher sales, improved retention and faster customer service with Newgen Software

Leading Multinational Retail achieves faster, high-accuracy invoice processing with Newgen Software

Leading New York-based Credit Union achieves streamlined account opening, retail loan origination and improved member experience with Newgen Software

Leading Oil Company achieves automation of over 50 processes with Newgen Software

Leading Pan‑African Bank achieves process standardization and 90% faster TAT across 22 countries with Newgen Software’s OmniFlow

Leading Petrochemical and Industrial Company achieves 32% reduction in invoice processing time with Newgen Software

Leading Pharma Company achieves $1.6M AP cost savings and 30% faster cycle times with Newgen Software

Leading Private Bank achieves enterprise-wide centralized document management and streamlined branch operations with Newgen Software (OmniDocs)

Leading Private Bank in India achieves streamlined trade finance automation and faster turnaround with Newgen Software

Leading Private Bank in India achieves streamlined, consolidated customer statements and personalized communications with Newgen Software

Leading Private Sector Bank achieves 40-50% FTE cost reduction with Newgen Software

A Leading Public Sector Bank in India achieves faster, more accurate loan processing and reduced TAT with Newgen Software's Lead Management System

Leading Refinery And Petrochemical Organization achieves paperless operations and streamlined document management with Newgen Software

Leading Regional Financial Institution achieves accelerated, compliant digital consumer lending with Newgen Software

Leading Renowned Supply Chain Solution Provider achieves 60% efficiency gain and 70% reduction in manual data entry with Newgen Software

Leading Specialty Insurance Group achieves centralized, omnichannel customer communications with Newgen Software

Leading Statutory Authority of the Government of Australia achieves 24-hour bond claims processing and improved efficiency with Newgen Software

Leading Steel Manufacturing Company achieves streamlined document management and cost savings with Newgen Software

Leading Trinidad-based Natural Gas Company achieves enterprise-wide content lifecycle modernization and 60% efficiency improvement with Newgen Software

Leading Ugandan Financial Institution achieves streamlined operations and reduced turnaround time with Newgen Software

Leading US Based Health Plan achieves digital SOA transformation and major cost savings with Newgen Software

Leading US BPO Services Provider achieves rapid customer onboarding and reduced operational costs with Newgen Software

First wholly owned Life Insurance Company cuts turnaround time and ensures IRDA compliance with Newgen Software's IGMS

LTI Canada achieves 20% productivity gain and streamlined back-office operations with Newgen Software

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Newgen Implemented its ECM and BPM Suite with E-Memo Application

Major Government Departments (Tax, Customs, Ministry of Finance & Accountant General) achieve faster processing and cost reduction with Newgen Software

One of India’s major cellular-service providers achieves instant bill retrieval and 90% storage-cost reduction with Newgen Software

Malaysia’s Federal Statutory Body achieves streamlined document lifecycle and improved compliance with Newgen Software

BPM enabled Processes for Case (Public Grievance) and Tax Management

Middle East Insurer Automates Motor Claims Process for Faster Settlement

Multinational African Financial Institution (headquartered in Botswana) achieves centralized, secure document management and 30% operating cost reduction with Newgen Software

National Bank of International Company achieves faster, more accurate account opening with Newgen Software

National Bank of Kenya achieves paperless processing — 477 account openings & 300 credit approvals per day — with Newgen Software

National Bank of Kenya logo

National Commercial Bank Jamaica Limited achieves enterprise-wide digital transformation with Newgen Software

National Commercial Bank Jamaica Limited logo

Nepal’s Top Bank achieves faster loan approvals and maximized operational efficiency across 248 branches with Newgen Software

New York-based Bank achieves business continuity during COVID-19 with Newgen Software's Commercial Loan Origination Solution

NewLaw Solicitors accelerates claims processing and enables self-service with Newgen Software

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NIC Group PLC achieves 65% faster processing and 50% lower operational costs with Newgen Software

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NMB Bank speeds account opening and loan origination — doubles profitability with Newgen Software

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North Carolina Department of Public Safety achieves faster, secure inmate record management with Newgen Software

North Carolina Department of Public Safety logo

Oman-based Holding Company achieves modernized, secure records management and compliance with Newgen Software

Leading Philippines Bank achieves rapid account allocation and risk mitigation with Newgen Software

Philippines-Based Bank achieves secure, end-to-end content management and faster document retrieval with Newgen Software

Philippines-Based Leading Insurance Company achieves automated health insurance processes and faster product rollouts with Newgen Software

Public Safety Department achieves automated inmate records management and faster retrieval with Newgen Software's OmniDocs

Public Sector Insurance Provider achieves 80% productivity boost and 50% faster claims processing with Newgen Software

Saudi Arabia-based financial institution achieves 60% process efficiency improvement and 40% faster approvals in Sharia-compliant financing with Newgen Software

Saudi Arabia’s Leading Insurer achieves faster motor-claims approval and improved operational efficiency with Newgen Software

Singapore-based Government Polytechnic Institution achieves streamlined records management and cost savings with Newgen Software

Singapore-based Technical Educational Institute achieves centralized records management and smooth migration of 900,000 records with Newgen Software

Singapore’s Energy Regulator Upgrades Licensing System with Newgen

South Asian Government Aviation Department achieves paperless e-Governance and faster processing with Newgen Software

State Government achieves paperless, efficient administration with Newgen Software

Tech Savvy Private Bank achieves 60% TAT reduction and 99% processing capacity with Newgen Software

Tennessee-Based Community Bank achieves streamlined lead management and reduced opportunity leakage with Newgen Software

The Law Society of Singapore achieves 85% better customer experience and streamlined case management with Newgen Software

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One of India's Top 10 Co-operative Banks achieves omnichannel, digitized online account opening with Newgen Software

Top Conventional Bank in the Bahamas achieves end-to-end lending and onboarding automation with Newgen Software

Top Health Insurance Provider in India achieves faster policy issuance, accelerated claims processing and reduced operational costs with Newgen Software

Top Real Estate Developer in India achieves streamlined document management and faster approvals with Newgen Software

Top Regional and Community-Centric Bank achieves 150-200 loans/month and sub-2-day turnaround with Newgen Software

Top Ten Global Life Insurers of Japan achieve faster, lower-cost claims processing with Newgen Software

U.S. Based Commercial Bank achieves unified, automated commercial and small-business lending and online account opening with Newgen Software

US-based Fortune 500 Insurer Digitally Transforms Claims Department with Newgen's Contextual Content Services (ECM) System

US-based Fortune 500 Insurer achieves mass digitization of 500K documents and 25-30% real estate cost savings with Newgen Software

US-Based Health Plan Company achieves 84% reduction in provider onboarding turnaround time with Newgen Software

US-Based Health Plan achieves 84% reduction in provider onboarding time and 6-month ROI with Newgen Software's Provider Lifecycle Management Solution

US-based Insurance and Annuity Provider achieves modernized end-to-end policy servicing and migrates 200 million documents with Newgen Software

US-based Leading Metals and Materials Manufacturer achieves 5-day accounts payable processing with Newgen Software

WellCare achieves 70% cost reduction and 50% faster turnaround with Newgen Software

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Wilson Bank & Trust achieves 15-minute account opening and 300% employee productivity gains with Newgen Software

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World's Largest Political Party achieves centralized, secure, real-time knowledge management with Newgen Software

World's Leading FMCG Company achieves streamlined, automated Accounts Payable and faster vendor payments with Newgen Software

One of the World’s Largest Islamic Banks achieves 70–80% faster lending processing and 90% reduced document transport time with Newgen Software

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