Case Study: Bahamian Insurance Company achieves end-to-end digital transformation with Newgen Software

Bahamas Based Insurance Company Automates Manual Processes to Become a Truly Digital Insurer

A Bahamas-based life insurer with a 50+ year history faced rising operational costs and lost business because core functions were still manual or supported by brittle automation. Underwriters were spending significant time on data entry, the legacy core system was sluggish, and collections and reporting were slow—creating a competitive disadvantage and limiting the company’s ability to scale and meet changing customer expectations.

The insurer implemented Newgen’s New Business, Claims and Collections solutions, adding a configurable workflow layer, integration with the core system, image-assisted data entry, underwriting rule engines, dashboards and a mobile collections app. The transformation streamlined policy issuance and benefit illustrations, increased straight-through processing, reduced turnaround times and operational costs, eliminated collection delays and fraud, improved underwriting productivity and delivered faster, more visible service for agents and customers.