Case Study: Oman-based Holding Company achieves modernized, secure records management and compliance with Newgen Software

Oman-based Holding Company Modernizes Record Management Process with Newgen

An Oman-based holding company — the sole provider of electricity, water and wastewater services with multiple power-sector subsidiaries — faced a cumbersome, paper-heavy records environment. Difficulties with data migration, fragmented hybrid record management, security gaps, compliance risk and weak accountability threatened business continuity and regulatory adherence.

Newgen implemented a unified ECM and records-management solution featuring automated correspondence, memo approval workflows, end-to-end record lifecycle and disposition, a structured file plan and an Arabic user interface. The platform secured data migration, improved document accessibility and tracking, ensured NRAA compliance, raised operational efficiency and user adoption, and reduced costs for training, storage and potential litigation.