Case Study: Leading Private Sector Bank achieves 40-50% FTE cost reduction with Newgen Software

Trade Finance Process Automation at a Leading Private Sector Bank with Newgen

A fast-growing private-sector bank in India needed to automate and scale its trade finance operations to cut costs, meet SLAs and regulatory requirements, and improve customer experience. Its process was hampered by manual exception tracking and paper-based SWIFT handoffs, duplicate data entry, lack of real-time reporting and case-assignment controls, manual checks of limits and balances, and compliance gaps.

The bank implemented NewgenONE’s trade finance automation platform, enabling multi-channel transaction initiation, intelligent document classification and data capture, automated sanction screening, fee calculation, multi-level approvals, SWIFT/ISO 20022 support, risk scoring, and dashboards for operational analytics. Results included a 40–50% reduction in FTE costs, processing capacity rising from 70% to 99%, FTR improving from 50% to 70%, SLA adherence increasing from 70% to 95%, plus faster risk assessment, mobile access, legacy integration, and stronger regulatory compliance.