Case Study: Fastest-Growing Commercial Bank in Nigeria achieves streamlined document management and reduced turnaround time with Newgen Software

One of the Fastest-growing Banks in Nigeria Automates its Processes with Newgen

One of Nigeria’s fastest-growing commercial banks, with nine branches, needed to modernize and centralize document and process management. Manual scanning, decentralized storage, legacy workflows and departmental silos led to frequent errors, limited accessibility, long turnaround times and compliance risks.

Newgen deployed its Intelligent Process Automation (BPM) and Contextual Content Services (ECM) across all branches, adding AI/ML document classification, automated OCR data capture, multi-channel onboarding, role‑based retrieval and integrations with core banking, SWIFT and LDAP. The unified solution automated core processes (account opening, trade finance, AML monitoring, etc.), processed 1,000+ application requests with capacity to scale 2–5×, reduced TAT, improved productivity and compliance, and delivered a better digital customer experience.