Case Study: NewLaw Solicitors accelerates claims processing and enables self-service with Newgen Software

NewLaw Solicitors Digitally Transforms Their Case Management Processes with Newgen

NewLaw Solicitors, a rapidly growing UK personal injury firm of over 450 employees based in Cardiff, faced a challenge from the government’s Whiplash Reform Programme: process large volumes of claims more efficiently and at lower cost while offering self-service to claimants and integrating with industry systems. Their existing case and practice management tools could not support straight‑through processing, rule‑based automation, or easy integration, so the firm sought a modern, low‑maintenance solution to reduce manual effort and speed up processing.

Newgen’s low‑code case management platform was chosen to provide rule‑driven automation, a configurable client portal with OTP security, seamless MoJ/MIB integration, and real‑time notifications and dashboards. The implementation delivered faster, more transparent case handling, significant reductions in claim submission time (average submissions moved from 7.5 to 2.3 days — over 325% quicker), improved task allocation and scalability, and lower administrative overhead so staff can focus on higher‑value work.

NewLaw Solicitors