Case Study: Leading Ugandan Financial Institution achieves streamlined operations and reduced turnaround time with Newgen Software

Newgen Transforms Banking Operations by Optimizing Processes for a Leading Ugandan Financial Institution

A leading public limited retail and mortgage bank in Uganda sought to automate 15 business processes and consolidate records across multiple departments. Its paper‑centric operations and lack of a robust content-management system created silos, manual Excel work, poor archival and retrieval, opaque tracking, frequent errors, and high turnaround times.

Newgen deployed its Intelligent Process Automation (BPM) and records lifecycle management to centralize documents, automate workflows, integrate with core systems, and provide indexed/full-text search, role-based access and monitoring dashboards. The solution streamlined operations, reduced TAT and errors, improved accessibility and compliance, and cut costs while boosting workforce productivity.