Case Study: South Asian Government Aviation Department achieves paperless e-Governance and faster processing with Newgen Software

Facilitating e-Governance at a Government Aviation Department of a South Asian Country

A government aviation regulatory department in a South Asian country sought to implement a paperless office and accelerate e‑Governance but faced heavy manual processes, fragmented physical document storage, slow inward/outward file movements between directorates, poor searchability and low data security — all of which hampered productivity, service quality and accountability.

Partnering with Newgen, the department implemented an ECM platform and OmniScan enterprise scanning to index, store, archive and smartly retrieve documents from a centralized repository. The solution enabled online services, faster back‑office processing, a single point of data entry, secure anytime access, reduced paperwork and improved data security and collaboration across directorates.