Case Study: Leading Indian General Insurance Provider achieves 1-day transaction processing and 40% productivity boost with Newgen Software

Leading Indian General Insurance Provider Enhances Efficiency with NewgenONE

The case study profiles a leading Indian general insurer, founded in 2009 and a sister concern of a major commercial bank, serving over 20 crore customers across health, motor, home, travel, fire, crop and marine lines. The company was hampered by manual workflows, siloed document management, fragmented communications and quality lapses, which caused prolonged turnaround times, errors and poor customer experience.

Using NewgenONE’s low‑code platform—combining ECM, BPM and CCM with mobile and WhatsApp integrations and automated UI pathways—the insurer centralized content, automated claims and quotation workflows, and streamlined omnichannel communications. The rollout delivered one‑day processing, cut TAT from weeks to a single day, boosted employee productivity by up to 40%, improved quality/compliance via rule‑based checks, and provided real‑time dashboards and 50+ reports for better decision‑making.