Case Study: Bank Muscat achieves same-day loan disbursals and 25% back-office productivity gain with Newgen Software

Bank Muscat Transforms Retail Lending Process with Newgen

Bank Muscat, a leading financial services provider in Oman, needed to deliver premium digital retail lending services but was held back by manual workflows, limited tracking and reliance on multiple external systems, resulting in slow customer onboarding and loan disbursals.

Partnering with Newgen, the bank automated its end-to-end retail lending lifecycle—integrating core banking, ID/biometric readers, credit bureau, BRMS, signature verification, card systems, IAM and notification gateways—into a paperless, centralized workflow. The solution delivered a 25% productivity gain in back-office operations and materially faster outcomes: same-day disbursals up by 30% for consumer loans, 40% for credit cards and 22% for auto loans (best-case TAT 23 minutes), while improving risk/compliance, visibility, customer experience and operating costs.

Bank Muscat