Case Study: Leading Insurer in the Philippines achieves 95% faster processing and reduced costs with Newgen Software

A Leading Insurer in the Philippines Improves its Policy Administration Framework with Newgen

A fast-growing Philippine insurer serving clients across 50 countries faced operational bottlenecks in its health insurance function: a legacy claims system, extensive manual coding, poor agent-portal access, high turnaround times and rising costs that threatened its plan to launch an MVP in five months. The lack of standardized processes and centralized platforms led to inefficiency, limited visibility and customer dissatisfaction.

Newgen implemented a Policy Administration Solution covering product setup, underwriting, claims, distribution, billing and finance, integrating with 15+ systems and adding a rules engine, audit trails and a 360° policy view. The deployment sped processing by 95%, cut claims TAT from two weeks to 9 days, reduced third‑party costs through centralization, improved document access and agent productivity, and delivered a more frictionless customer experience.