Case Study: Leading Industrial Conglomerate Company achieves archiving of 30M+ customer forms and accelerated processing with Newgen Software

Leading Industrial Conglomerate Company - Customer Case Study

A leading Indian industrial conglomerate with 18,000 employees launched a nationwide WLL telecom service backed by an initial investment of Rs. 20,000 crores and anticipated a customer base of over 30 million. To support rapid customer onboarding and nationwide access to application forms, the company needed a robust, secure imaging and document-management solution that could archive, retrieve and maintain millions of customer forms quickly and reliably.

Newgen implemented OmniCapture for scanning and indexing, OmniDocs as the central repository, and the workflow-driven Customer Application Form Management System (CAFMS), deploying over 150 round‑the‑clock scanning workstations. The automated system supports unlimited concurrent users, has archived more than 30 million documents, sped up query processing, enabled OCR/OMR automated indexing and MIS tracking, and streamlined end‑to‑end CAF operations—while allowing a planned shift to decentralized scanning with central repository uploads.