Case Study: Egyptian Shareholding Company streamlines motor claims and cuts settlement time to 24–48 hours with Newgen Software

A Renowned Egyptian Insurer with Reach Across MENA Region Streamlines Motor Claims Management with Newgen

A leading Egyptian shareholding insurer with a strong presence across Egypt, Africa and the MENA region—covering non-life lines such as motor—faced inefficient, paper-based motor claims processing across five branches. Limited storage for 150+ users, a 30-day email access limit for customer uploads, poor indexing, lack of cross-system access to documents, and an average one-week settlement time caused delays, errors, high storage costs and poor customer experience.

Newgen deployed its Contextual Content Services (ECM) platform—providing intelligent capture, a centralized repository, image enablement, tracking and seamless integration with core systems, AssurTech and Premia. This eliminated the 30-day retrieval issue, cut claims TAT from about one week to 24–48 hours, reduced manual intervention and core-system stress, lowered physical storage costs and materially improved operational efficiency and customer experience.