Case Study: A Leading African Insurance Provider achieves profitability and financial stability with Newgen Software

A Leading African Insurance Provider Ensures Profitability & Financial Stability with Newgen

Founded in 1989, the customer is a leading Nigerian financial services and insurance provider managing over $1 billion in customer assets and recognized as the country’s fastest-growing investment manager. It struggled with manual, paper-based processes, a fragmented underwriting rules landscape, compliance and reporting gaps, and high turnaround times that hindered operational agility and profitability.

Newgen implemented a low-code Business Rules Management and Insurance Underwriting solution—centralizing rules in a single repository, providing a user-friendly rule-management UI, automated case classification for straight-through processing, decision tables and visual rule flows, and versioning for auditability. The deployment reduced turnaround times, increased efficiency and accuracy through digitized calculations, improved compliance and traceability, and delivered greater pricing alignment and operational flexibility that supported the insurer’s profitability and financial stability.