Case Study: Leading Commercial Bank in UAE achieves streamlined trade finance processing and AED 40,000/month cost savings with Newgen Software

The UAE-based bank facilitates upto 10,000 monthly transactions with Newgen's trade finance automation software

A leading UAE commercial bank—one of the country’s top three by assets with over a million customers—faced inefficient trade finance operations characterized by fragmented request intake across channels, manual pre-validation and checklist work, time-consuming physical document handling, and incomplete audit trails that impeded SLA adherence and regulatory compliance.

The bank deployed Newgen’s trade finance automation on the NewgenONE platform, providing a single-pane view of contracts, auto-created work items, SWIFT integration, real-time shipment tracking, automated checks and routing, and integration with existing systems like Flexcube and vessel tracking. The solution now handles 8–10k transactions monthly for 100–120 users across three channels, reduced manual data entry, improved auditability and compliance, saved 22 hours and around AED 40,000 per month, and boosted productivity and customer communications.