Case Study: Top Regional and Community-Centric Bank achieves 150-200 loans/month and sub-2-day turnaround with Newgen Software

One of the Top Regional and Community-centric Banks in the North-eastern US Advances its Commercial Lending Operations with Newgen

A community-focused regional bank that provides personalized commercial lending (CRE, C&I and construction loans) faced slow, costly operations due to legacy systems: manual data entry and document handling, fragmented interfaces, poor reporting, limited access to external credit/appraisal data, and inconsistent customer experiences. To modernize operations, control costs, and improve turnaround and customer satisfaction, the bank selected Newgen as its digital transformation partner.

Newgen implemented a low-code Commercial Loan Origination Solution (CLOS) that united the entire loan lifecycle on a single interface with automated, rule-based workflows, robust third-party integrations, inbuilt document management, e-signing, customer portals, dashboards and advanced reporting. The deployment empowered ~120 users to process 150–200 deals per month, achieved 40% straight‑through approvals, cut loan turnaround to under two days, reduced rejected applications by 7%, and materially lowered manual effort and operational costs while improving decisioning and customer experience.