Case Study: India’s Leading Health & Wellness Clinic achieves 10% conversion uplift in 2 months with Newgen Software’s NewgenONE Harper

One of India’s Leading Health & Wellness Clinics Substantially Boosts Conversion Rate with NewgenONE Harper

A leading India-based chain of medico-aesthetic clinics with 15 years’ experience and 31 centres across 10 cities relied on call agents for bookings but lacked visibility into interactions — only 2% of calls were manually reviewed. This limited insight led to inconsistent agent performance and low conversion rates, prompting the clinic to seek an AI-driven solution to analyze calls at scale and improve bookings.

The clinic deployed NewgenONE Harper, a GenAI conversion-intelligence platform that integrated with existing systems to analyze 100% of calls, provide real-time agent feedback, dynamically segment customers, and surface actionable recommendations. Within two months the solution drove a 10% lift in conversions (from 43% to 53%), deployed 50+ AI-driven conversation agents, ensured 100% callback compliance, and identified skill gaps for targeted training, delivering measurable operational and revenue improvements.