Case Study: Multinational African Financial Institution (headquartered in Botswana) achieves centralized, secure document management and 30% operating cost reduction with Newgen Software

Streamlining Document Management for a Key Financial Services Provider in Botswana

A multinational financial services group headquartered in Botswana, serving over 6.6 million customers across 11 sub‑Saharan African countries, faced severe document management issues: scanned PDFs stored as BLOBs caused bandwidth and performance problems; manual segregation, poor searchability and lack of a single view hampered productivity; separate country databases, weak security controls and compliance gaps added complexity and risk.

Newgen deployed an AI‑powered Document Management System with centralized ECM, image enablement, auto‑classification, metadata search APIs, LDAP single sign‑on and roles‑based access, and consolidated 11 databases into four data centers while migrating 12 TB of backlog. The platform was rolled out across all 11 countries, delivering a standardized repository, faster retrieval, stronger security and compliance, a 30% operating‑cost reduction and lower infrastructure spend by cutting database instances.