Case Study: Top Ten Global Life Insurers of Japan achieve faster, lower-cost claims processing with Newgen Software

One of the Top Ten Global Life Insurers of Japan Streamlines Claims Processing with Newgen

A top-10 global Japanese life insurer with a network of over 15,000 bank branches faced fragmented claims processing that caused long turnaround times, rising operational costs, limited visibility, and a subpar multi-channel customer experience. The legacy setup required manual intervention, created silos across point solutions, and made monitoring and decision-making slow and error-prone.

The insurer deployed Newgen’s New Business and Underwriting solution to centralize and automate the end-to-end claims lifecycle, add rule-based straight-through processing and fraud checks, automate communications, and provide a real-time reporting dashboard. The unified platform cut manual effort and costs, accelerated TAT, improved multi-channel customer interactions, enhanced operational efficiency and claims tracking, and reduced fraud risk.