Case Study: Leading Global Bank achieves onboarding in minutes and straight-through lending with Newgen Software

Leading Global Bank Transforms its Onboarding Process for Credit Card and Retail Lending with Newgen

The client is one of the world’s largest banks, serving over 40 million customers across 64 countries. It faced a slow, paper‑based onboarding process for credit cards and retail lending—driven by a legacy core system—resulting in fragmented product journeys, inconsistent user experience, high dropouts and flow‑backs, and turnaround times of up to 15 days.

Using Newgen’s low‑code process automation platform, the bank implemented omnichannel, mobile/tab‑based onboarding with digital document capture, OCR, eSign, real‑time integrations and automated underwriting to enable straight‑through lending. The outcome: onboarding time dropped from days to minutes, 99% SLA adherence, instant approvals, 30–40% business growth, reduced costs and a consistent, premium customer experience while supporting ~1,500 transactions/day and 450 concurrent users.