Case Study: US-Based Health Plan Company achieves 84% reduction in provider onboarding turnaround time with Newgen Software

A US-based Health Plan Transforms Operations with Newgen's Provider Ecosystem Solution

A leading U.S. health plan operating across multiple states and product lines (Medicaid, Medicare and Exchange) faced slow, error-prone provider onboarding and maintenance driven by limited access to accurate data, manual hand-offs, legacy systems and poor cross‑stakeholder collaboration—creating low visibility and high turnaround times for large volumes of provider transactions.

By deploying Newgen’s Provider Ecosystem solution (self‑service portals, onboarding automation, contracting, credentialing robotics and low‑code rules), the plan eliminated manual processes, improved data visibility and sped end‑to‑end workflows. Results included a 6‑month ROI, an 84% reduction in onboarding turnaround time, a 90% drop in task labor, an 85% reduction in customer service calls and a 1.5‑point increase in STAR (and HEDIS) ratings.