Case Study: Leading Commercial Bank achieves 25% revenue growth with Newgen Software's Digital Account Opening Solution

A Reputable Commercial Bank in India Automates Account Opening with Newgen

A well-known commercial bank in India (est. 2004) faced a slow, paper‑heavy account opening process with no centralized document repository, limited integration with internal and external verification systems (NSDL, UIDAI), and inefficient manual workflows that delayed onboarding and increased error and compliance risk.

The bank implemented Newgen’s low‑code Digital Account Opening solution—adding automated workflows, intelligent document scanning, a centralized DMS, BAM reporting, maker‑checker controls and integrations for duplication and KYC checks—which cut turnaround time, saved man‑hours, improved compliance and customer experience, supported higher account volumes, and drove a 25% increase in revenue within the first year.