Case Study: Indian Government Agency achieves business continuity and secure remote operations with Newgen Software's eGov suite

An Indian Government Agency Ensures Business Continuity with Newgen's eGov suite

An Indian government agency that had implemented Newgen’s eGov suite (ECM and BPM) to manage correspondences, documents and workflows faced a sudden challenge when the COVID‑19 pandemic threatened normal operations. They needed to move operations online fast, secure servers for public access, maintain remote auditability, and enable staff to work remotely to avoid delays to major infrastructure projects.

Newgen reconfigured the system within 24 hours while following security protocols, enabling secure public‑facing servers, centralized remote access, and seamless collaboration across locations and devices. The rapid response kept 18 critical processes running, supported up to 125 users with uninterrupted access to documents and workflows, and preserved auditability through user authentication, audit logs and digital signatures.