Case Study: Department of the State Government achieves paperless, efficient administration with Newgen Software e-Gov Office Suite

E-gov Office Suite Helps Govt Department Deliver Paperless And Efficient Administration

A State Government department charged with enforcing the Electricity Act and collecting electrical duty struggled with paper-based, manual processes that prevented tracking of applications, caused long approval cycles, hindered transparency and monitoring, and made document retrieval slow and inefficient.

Newgen’s e-Gov Office Suite, built on iBPS and ECM and including File & DAK, Document and Workflow Management plus scanning, digitized correspondence and automated workflows, enabled email/SMS acknowledgements, mobile inspection reporting and dashboards, and provided a centralized portal for inter-department collaboration. The rollout produced a paperless, transparent system with faster approvals, real-time monitoring, improved decision-making and higher operational efficiency and service delivery.