Case Study: First Ethiopian Bank achieves one-week loan turnaround and fully digitized lending with Newgen Software

First Ethiopian Bank Goes Digital with Lending

One of Ethiopia’s largest privately held banks — founded in 1996, headquartered in Addis Ababa with 864 branches and over 10.2 million customers — faced slow, paper-driven loan origination that caused manual errors, poor visibility, and long turnaround times. The bank needed to scale lending, improve credit assessment accuracy, and deliver a better borrower experience.

Using Newgen’s Loan Origination Solution, the bank digitized 100% of lending documents, automated approvals, scorecard calculations and exception handling, and enabled real-time data integrations and a 360° customer view. The result: a 50% improvement in scorecard efficiency, turnaround time cut from three weeks to one week, clearer process visibility and a faster, more consistent borrower experience.