Case Study: One of India’s Largest Urban Cooperative Banks achieves 45% productivity gain and same-day (23-minute) loan disbursement with Newgen Software

One of India’s Largest Urban Cooperative Banks Streamlines Lending Lifecycle & Credit Processes with Newgen

One of India’s largest urban cooperative banks — established in 1918 with 302 branches across six states — partnered with Newgen to tackle slow, error-prone loan and credit-card processes. Manual data entry, fragmented applications, delayed approvals and audit risks were causing customer dissatisfaction, compliance concerns and operational bottlenecks.

The bank deployed Newgen’s iBPS and ECM platforms to digitize documents, automate end-to-end lending workflows, enforce business rules, add maker-checker controls and monitor activity in real time. The implementation drove a 45% improvement in back-office productivity, enabled same-day approvals with a best-case disbursal time of 23 minutes, increased first-time-right rates, reduced errors and ensured regulatory compliance.