Case Study: Leading Financial Authority in Oman achieves streamlined records and correspondence management with Newgen Software

A Leading Financial Authority in Oman Streamlines Records and Correspondence Management with Newgen

A leading Omani financial authority with a 40-year history responsible for monetary stability faced fragmented records and correspondence management: no centralized system for electronic and physical files, rising storage costs and space constraints, weak security and compliance gaps, slow retrieval, and exposure to data loss in disasters.

Newgen implemented an EDRMS—including document, records and correspondence management—creating a centralized, role‑based repository with MS Office/Outlook/SharePoint integration, automated lifecycle workflows, metadata-driven indexing, e-signatures and bilingual support. The result was faster retrieval and response times, reduced manual processing and storage costs, stronger security and compliance, and seamless tracking and collaboration across digital and physical records.