Case Study: Top Conventional Bank in the Bahamas achieves end-to-end lending and onboarding automation with Newgen Software

A Top Conventional Bank in Bahamas Achieves End-to-end Automation in Lending & Onboarding Processes

A leading Bahamian bank with 60 years of service sought to modernize account opening and retail lending, which were constrained by legacy, paper-heavy processes, manual hand-offs, siloed branch workflows, limited process visibility, and the need to consistently comply with FATCA/CRS requirements.

The bank deployed Newgen’s low-code intelligent process automation platform to digitize and standardize end-to-end onboarding and loan workflows—integrating core systems, automating document classification/data extraction, enabling rule-driven decisions, dynamic case management, digital signatures, and real-time monitoring. The solution eliminated physical paperwork, sped up account openings, reduced KYC turnaround, improved customer experience and operational efficiency, automated FATCA/CRS reporting, and scaled across multiple segments to increase agility and competitiveness.