Case Study: Guyana’s Largest Financial Services Provider achieves digital transformation and improved compliance with Newgen Software

Caribbean Based Commercial Bank Transforms Its FATCA Compliance, Enterprise Content Management and Collections Management

The Largest Financial Services Provider, a major commercial bank in Guyana, needed to overcome bottlenecks in FATCA compliance, enterprise content management, and collections management. Manual processes, high turnaround times, limited visibility, and compliance challenges were driving higher operating costs and affecting customer service.

Newgen Software implemented its FATCA solution, OmniDocs ECM suite, and collections automation to digitize documents, streamline compliance, and integrate workflows with legacy systems. The results included faster onboarding and record tracking, a centralized content repository across 13 branches, and end-to-end collections automation—cutting customer information search time from 3 minutes to 6 seconds, reducing call closure time from 7 minutes to 3 minutes, and increasing daily cases handled from 15 to 25.