Case Study: Largest Private Indian Bank achieves enterprise-wide digital transformation and process automation with Newgen Software

One of the Largest Indian Banks Automates a Gamut of Banking Processes to Become a Digital Enterprise

One of India's largest private banks—serving customers through nearly 1,000 branches and 1,800+ ATMs—faced a turning point where digital experience became table stakes. Manual, error-prone processes across retail, credit administration, trade finance and treasury, siloed legacy systems and poor omni-channel experiences were driving high turnaround times, low productivity and unmet expectations from millennial customers.

The bank implemented Newgen’s OmniFlow-based digital platform to automate account opening, credit onboarding, LC digitization, treasury workflows and credit admin processes while integrating with core banking, credit bureaus and third‑party systems. Rolled out across ~970 branches and 9,000+ users, the unified solution reduced turnaround times (e.g., 1–2 days on key processes and 30% on issuer payment agreements), improved operational efficiency, risk and regulatory compliance, and delivered a superior omni‑channel customer experience.