Case Study: Leading Islamic Bank achieves faster, Sharia-compliant commercial loan origination with Newgen Software

A Leading Middle Eastern Bank Modernizes its Commercial Loan Origination Process with Newgen

A leading Islamic bank in the Middle East sought to modernize its commercial lending operations after fragmented, manual processes, disparate legacy systems and a rigid core banking setup led to high turnaround times, poor SLA tracking and challenges in maintaining Sharia compliance while delivering a digital customer experience.

Partnering with Newgen, the bank implemented a unified commercial loan origination platform built on intelligent process automation, enabling paperless workflows, core banking integration, smart risk calculators and real-time reporting. Deployed across 150+ users and handling 5,500+ cases, the solution sped up credit approvals, reduced operational inefficiencies and risks, improved compliance and transparency, and boosted agility and profitability.