Case Study: LTI Canada achieves 20% productivity gain and streamlined back-office operations with Newgen Software

LTI Canada, Newgen Streamline Back Office Operations with an Enterprise Workflow Platform

LTI Canada, a global technology consulting and digital solutions firm with deep experience in Canadian financial services, partnered with Newgen to tackle pervasive back-office inefficiencies: thousands of daily work items arriving through decentralized channels, manual digitization, non‑standard processes, limited system integration, poor real‑time oversight and reporting, and inadequate audit tracking.

Their solution, Digital Case and Content Manager (dCCM), built on Newgen’s BPM platform, provides multi‑channel capture, dynamic case management, real‑time dashboards, document management, Canadian hosting and RPA integration. Deployed across 200 users and multiple integrations, dCCM drove a 20% increase in user productivity, reduced costs by retiring legacy systems, enabled intelligent work distribution, faster issue detection with alerts, fewer errors and reconciliations, improved reporting and customer transparency, and a complete, on‑demand audit trail.

LTI Canada

Steve Kingston

Head of Product and Solutions