Case Study: Innovative Dutch Financial Institution achieves 30% efficiency gain and end-to-end retail lending automation with Newgen Software

Digital Transformation of Retail Lending Process in Dutch Financial Institution

A Netherlands-based financial institution in 's-Hertogenbosch with more than two decades of experience faced a bottleneck to growth due to an inefficient, document-heavy retail lending process and a rigid legacy system that was hard to change, integrate or report on. Manual processing, poor auditability and limited reporting capability prevented the bank from adapting quickly to market and regulatory changes.

The firm deployed Newgen’s Retail Loan Origination solution to automate end-to-end lending—origination through servicing—while integrating legacy applications. The platform delivered straight-through processing, real-time reporting, audit trails and fraud detection, yielding a simplified user experience, reduced reliance on physical documents, over 30% overall efficiency improvement, higher application volumes and lower cost per file.