Case Study: Leading Renowned Supply Chain Solution Provider achieves 60% efficiency gain and 70% reduction in manual data entry with Newgen Software

One of the Largest Distributors of Premium IT & Electronic Products Modernizes Accounting & Finance Processes with Newgen

A leading distributor of premium IT and electronic products struggled to scale its new Finance & Accounting shared service center due to manual approval hierarchies, siloed exception handling outside SAP, poor tracking and reporting, and slow processing that increased costs and errors across order-to-cash, procure-to-pay and record-to-report operations. The organization manages over 600k transactions in total, with about 100k transactions monthly, which exacerbated these inefficiencies.

By deploying Newgen’s Contextual Content Services (ECM) and Intelligent Process Automation (BPM) — including document capture, centralized storage, workflow automation, RPA and AI/ML analytics — the client automated 43+ processes and gained real-time visibility and reporting. Results included a 60% boost in efficiency, a 70% reduction in manual data entry, faster invoice processing, streamlined exception handling, improved compliance and higher vendor satisfaction while reliably processing the high transaction volumes.