Case Study: Leading Indian Insurer achieves automated, faster and more accurate claims settlements with Newgen Software

A Leading Indian Insurer Improves Claims Management Experience with Newgen

A leading Indian insurer offering a wide range of health and general insurance plans faced significant operational challenges from a tedious legacy system, limited customer insights, weak validation and security, inefficient claim processing, and fragmented access and collaboration that delayed settlements and hindered fraud detection.

Newgen deployed a low-code, unified claims-management platform with a mobile/web self-service portal, real-time customer dashboard, rule-based fast-track categorization and automated case routing to streamline the end-to-end claims lifecycle. The solution delivered an omnichannel customer experience, improved accuracy and decision-making, reduced turnaround times, and provided a scalable, faster claims process that boosted customer satisfaction and revenue.