Case Study: Large US-Based Holding Company achieves digital policy servicing and 40 TB legacy migration with Newgen Software

A Large US-based Annuities Implements Digital Policy Servicing with Newgen

A US-based holding company that manages acquired legacy variable annuity business faced rising service volumes, long turnaround times, no omnichannel request/notification options, difficulty migrating legacy content, and growing operating costs with each block acquisition. The client needed a scalable, compliant platform to centralize servicing and reduce total cost of ownership while supporting future acquisitions.

Newgen, in collaboration with Infosys, implemented a cloud-based digital policy servicing platform with omnichannel capabilities and intelligent automation across 100+ business processes, including migration of 40 TB from the legacy system. The solution delivered split/merge document handling, unified queues and dashboards, automated batch processing, QA scoring, regulatory compliance, and API-driven integrations; it went live in 8 months for 400 users. Results included faster TATs, higher workforce productivity, 360° visibility, smoother request initiation across channels, and a unified platform to support future growth and acquisitions.