Case Study: One of the World’s Largest Islamic Banks achieves 70–80% faster lending processing and 90% reduced document transport time with Newgen Software

One of the World’s Largest Islamic Banks Streamlines its Lending Operations with Newgen

A leading Saudi Arabia-based Islamic bank with $21 billion in assets, 20,000 employees and operations across 600+ branches sought to streamline a complex retail and MSB lending portfolio. Rigid legacy systems made product rollouts slow, hindered Shariah-compliant processing, limited monitoring and reporting, and left many manual, error-prone processes that increased costs and delayed decisions.

Partnering with Newgen, the bank deployed a low-code, Shariah‑aware digital lending platform that integrated 200+ services and automated 20+ critical LOS processes for retail and MSB products. The solution cut document transport time by 90%, reduced average processing to 6–7 minutes (cycle time to 15 minutes), boosted processing efficiency by 70–80%, lowered manual compliance work by 32% and delivered ~30% savings on change requests, while adding AI-powered underwriting and seamless system integration.