Case Study: National Bank of International Company achieves faster, more accurate account opening with Newgen Software

National Bank of International Company - Customer Case Study

A leading public sector bank in India with a global presence was struggling with a paper-heavy, time-consuming account-opening process. Branches frequently recorded incomplete or inaccurate customer data, the core system was not image-enabled so Account Opening Forms (AOFs) were hard to retrieve, courier and welcome-kit tracking was missing, and long data-entry times and duplicate records harmed customer service and operational efficiency.

Newgen deployed an end-to-end BPM/ECM solution—OmniFlow and OmniScan—providing workflow-based account initiation, courier tracking, scanning with zoning and signature extraction, maker-checker validation, exception handling, and integration with the bank’s core and debit-card systems. The implementation delivered fast document retrieval, higher data accuracy, shorter turnaround and approval times, improved customer experience, robust security, and a scalable platform for future process automation.