Case Study: BRAC Bank achieves reduced turnaround time and end-to-end digitization with Newgen Software

BRAC Bank Transforms its End-to-end Banking Operations with Newgen

BRAC Bank, one of Bangladesh’s largest financial institutions and a pioneer in SME banking, faced slow, paper-driven workflows across 217 branches and hundreds of outlets. Manual file management, poor process visibility, inconsistent onboarding and long turnaround times hindered service delivery and regulatory compliance, so the bank sought an integrated solution to automate and standardize operations.

Newgen deployed a suite of 12 integrated modules—including online account opening, OmniScan and OmniDocs-based document management—to digitize end-to-end processes, centralize records, and enable omnichannel onboarding. The implementation empowered 1,200+ users, delivered instant document access and comprehensive audit trails, improved reporting and process visibility, and cut critical process turnaround from five days to just a few hours.

BRAC Bank