Case Study: Large South Asian Insurance Company achieves digital transformation of key insurance processes with Newgen Software

Large South Asian Insurance Company Digitally Transforms Key Insurance Processes

A large South Asian life insurer faced slow, manual and outdated insurance processes that raised costs, hurt customer satisfaction and blocked growth. Its rigid legacy core made even minor product or rating changes require heavy coding, preventing rapid product launches and modern underwriting, pricing and servicing capabilities.

The insurer implemented Newgen’s end-to-end, configurable policy administration (new business, policy servicing and claims) including a product configurator that enables rules and products to be changed without coding. The transformation delivered faster processing, reduced redundant work, better underwriting and pricing decisions, simpler change management, improved customer self-service and claims tracking, and increased new business and cross-sell opportunities.