Case Study: Leading Indian Insurance Provider achieves seamless work-from-home and business continuity with Newgen Software

An Indian State-Owned Insurance Company Enables Employees to Work From Home with Newgen Platform

An Indian state-owned insurance leader that had already implemented Newgen’s ECM and BPM to streamline underwriting faced an urgent challenge when Covid-19 hit: enable employees to work from home while maintaining secure access to centralized data, seamless collaboration across offices, and real-time capture and processing of proposal documents.

Newgen rapidly deployed its platform—OmniDocs, OmniFlow, OmniXtract, OmniScan, enterprise mobility, business activity monitoring and rules/records management—enabling secure remote access to the central repository, real-time email/SMS notifications, mobile upload of medical reports and proposal documents, and virtual collaboration between branches and underwriters. The solution ensured business continuity, allowed staff to work remotely, and kept underwriting and approvals running in real time.