Case Study: Leading India-based Insurance Company achieves centralized insurance processes and 15 billion-document archiving with Newgen Software

An India-based Leading Insurance Giant Centralizes its Insurance Processes with Newgen

An India-based leading insurer serving over 250 million customers struggled with paper-based, decentralized operations that made new business onboarding, underwriting, policy servicing and claims processing slow and error-prone. Manual workflows, fragmented channels, poor record access and long review cycles hindered efficiency, compliance and customer responsiveness.

Newgen implemented a low-code Insurance Automation solution—combining Intelligent Process Automation (BPM), Contextual Content Services (ECM) and Omnichannel Customer Engagement (CCM)—to centralize document management, enable multi-channel claims initiation, automate communications and integrate with existing systems. The unified platform reduced turnaround times, improved claims handling and policy record accuracy, enabled faster decision-making and personalized customer interactions, and scaled to handle high volumes reliably.