Case Study: Top Health Insurance Provider in India achieves faster policy issuance, accelerated claims processing and reduced operational costs with Newgen Software

Top Health Insurance Provider in India Collaborates with Newgen to Improve Workflow Efficiency

A leading Indian health insurer founded in 2008 and serving over 1.2 crore beneficiaries across travel, corporate and partner-provider networks faced slow service delivery, high manual policy-issuance costs, poor document management and growing competitive pressure that threatened customer satisfaction and business agility.

Partnering with Newgen, the insurer deployed New Business, Policy Servicing and Claims Management solutions plus a low-code ECM platform powered by AI/ML to automate onboarding, renewals, claims, document repositories and provider/agent workflows. The implementation cut operational costs, accelerated policy issuance and claims processing, eliminated data siloes, improved transparency and customer experience, and delivered scalable, rules-driven transaction processing for future growth.