Case Study: One of India's Top 10 Co-operative Banks achieves omnichannel, digitized online account opening with Newgen Software

One of the Top 10 Co-operative Banks in India Transforms its Online Account Opening Process with Newgen

A leading multi-state cooperative bank in India—ranked among the Top 10 and operating 138 branches across Maharashtra, Goa, Karnataka, Gujarat and Madhya Pradesh—struggled with a slow, error-prone account opening process. Manual processing, no omni-channel onboarding, fragmented document management and compliance risks led to long turnaround times, operational inefficiency and lost customers.

Partnering with Newgen, the bank deployed an online account opening solution with omni-channel initiation, a centralized document management system, configurable workflows, Video KYC and API integration with core banking. The implementation delivered a consistent, secure onboarding experience, reduced TAT, improved operational efficiency and compliance, higher customer satisfaction and reliable, centralized document archiving.